Cookie Policy

Last updated: 9/4/2025

1. What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They are widely used to make websites work more efficiently and to provide information to website owners. Cookies allow us to recognize you and remember your preferences.

2. How We Use Cookies

SOFTGENICS LTD uses cookies for several purposes:

  • Essential Cookies: Required for the website to function properly
  • Performance Cookies: Help us understand how visitors interact with our website
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Collect information about website usage to improve our services

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be switched off. They are usually set in response to actions made by you, such as setting privacy preferences, logging in, or filling in forms.

3.2 Performance and Analytics Cookies

These cookies collect information about how you use our website, such as which pages you visit most often. This data helps us improve our website's performance and user experience.

3.3 Functional Cookies

These cookies allow the website to remember choices you make and provide enhanced, more personal features. They may be set by us or by third-party providers whose services we have added to our pages.

3.4 Targeting/Advertising Cookies

These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

4. Third-Party Cookies

We may use third-party services that place cookies on your device, including:

  • Google Analytics: For website analytics and performance monitoring
  • Social Media Platforms: For social sharing functionality
  • Customer Support Tools: For providing customer service
  • Payment Processors: For secure payment processing

5. Managing Your Cookie Preferences

You have several options for managing cookies:

5.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or to alert you when cookies are being sent.

5.2 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner where you can choose which types of cookies to accept.

5.3 Opt-Out Links

For specific third-party services, you can opt out directly:

6. Cookie Retention

Cookies have different lifespans:

  • Session Cookies: Deleted when you close your browser
  • Persistent Cookies: Remain on your device for a set period or until manually deleted
  • Analytics Cookies: Typically retained for 24 months
  • Advertising Cookies: Usually retained for 12 months

7. Impact of Disabling Cookies

If you choose to disable cookies, some features of our website may not function properly. Specifically:

  • You may need to re-enter information more frequently
  • Some personalized features may not work
  • Website performance analytics will be affected
  • Login functionality may be impaired

8. Mobile Applications

Our mobile applications may use similar technologies to cookies, such as SDKs and tracking pixels, to collect usage information and improve app performance. You can manage these through your device settings or app preferences.

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by updating the "Last updated" date at the top of this policy.

10. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at:
Email: [email protected]
Company: SOFTGENICS LTD
Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
Privacy Officer: [email protected]